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“Ron, Thanks so much for all you have done! The house is perfect and we just love being here. We spread your name and good work every chance we get. Hope to see you soon!”

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“Dear Ron,

I write to express our greatest appreciation for all you did in the building of our log house. We have long congratulated ourselves for choosing you as our builder.

We say without hesitation you never failed us from beginning to end — from the planning stage to house location, to driveway placement, to the innumerable house particulars which had to be considered and determined, and the quality of fabrication accomplished by your crew and subcontractors. We are wholly satisfied customers, and you have every reason to look back on the achievement with pride.

In my many conversations with you, I became increasingly aware that you live by caring to serve. You were never impatient, whether in answering naive questions or in handling last-minute changes; though neither pushy nor otherwise seeking to impose your views, you were helpfully decisive in showing the way when alternatives were presented; though highly knowledgeable in all facets of your trade, you never resisted going back to your office for further research; you never kept us hanging, whether by procrastination or plain inaction; and you did it all with invariable courtesy and good cheer.

You are entirely welcome to show both this letter and our house to whomever you may choose.”